Customer Service

Payment Types

Credit Card

We gladly accept VISA, MasterCard, American Express and Discover cards (U.S. cards only). You can submit your credit card payment online instantly via our secure online checkout, or call us at (609)971-9200 to pay by phone.

Paypal

Paypal payments online are welcome with a confirmed shipping address. E-checks must clear prior to shipping.

Purchase Orders

To order via purchase order, please call us at (609)971-9200. We accept purchase orders (POs) from schools, colleges, universities, government institutions and other organizations. Standard NET 30 days will apply upon approved credit account. Please include your email address with your PO if you wish to receive email confirmation of shipment.

Check or Money Order

We also accept checks or money orders by mail, made payable to "Metro Music LLC". Checks and money orders must be drawn on a U.S. bank in U.S. dollars. There is a $30 fee for all returned checks.

Sales Tax

We are required to charge 7% NJ sales tax for orders shipping to a New Jersey address.

Shipping

Free shipping on all orders over $3500! Most direct-ship items are shipped by freight carrier from the manufacturer in California. Some smaller items may be shipped by FedEx or UPS depending on size and weight. Expedited shipping may be available for an additional charge - please call us at (609)971-9200 for a quote. Free shipping offer applies only to the continental US. If a shipment is refused or undeliverable, a 30% restocking fee may be charged.

Return Policy

All sales are final. If you receive a defective or damaged item, please contact us at (609)971-9200 for a replacement. For warranty service, please contact the manufacturer directly.

Warranty / Legal Disclaimer

Road Ready warrants to the original owner of each new IntelliStage product, for a period of 2 years form the date of purchase, (provided that it is purchased at an Authorized Intellistage Dealer) that is free of defects in materials and workmanship and that each product meets or exceeds all factory published specifications. This warranty is void if the product has been tampered with or misused beyond reasonable wear, and shall not apply if the product has been physically damaged. Improper handling, set-up or use of this unit could cause it to fail which could lead to serious injury or death. Please be sure to read, understand and follow all operating instructions and weight load information in this manual before using this product. Do not allow children or untrained persons to use this product. There are no obligations of liability on the part of Road Ready or ATstages.com/Metro Music LLC for any personal injuries, death, consequential damage or any other indirect damages with respect to, loss of property, revenues, profit or costs of removals, installations or re-installations arising out of, or in connection with, the use or performance of an IntelliStage product.

Please email warranty@intellistage.com for more details.

Still have questions? Call us at (609) 971-9200.